Shipping policy

At Jama Cloth Market, we are committed to delivering your order safely and on time. Please review the following shipping information before placing your order.

Order Processing

  • Orders are normally processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • In some cases, order processing may take longer due to high order volumes, holidays, or product availability.

  • You will receive order and shipping updates using the contact information provided at checkout.

Delivery Across Pakistan

We currently offer delivery within Pakistan.

Estimated delivery time is generally:

  • Major cities: 2–5 business days

  • Other cities and remote areas: 3–7 business days

Delivery times are estimates and may vary depending on the courier service, destination, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any promotional free shipping offers will be subject to the terms and conditions mentioned with the specific offer.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • Complete address

  • City

  • Phone number

  • Any relevant landmark or delivery instructions

Jama Cloth Market is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated customer information.

Delivery Attempts

Our courier partner may make multiple delivery attempts. If the customer is unavailable or cannot be reached, the order may be returned to us.

Additional delivery charges may apply if an order needs to be reshipped due to an incorrect address, customer unavailability, or refusal to accept the parcel.

Delayed or Lost Shipments

While we work with reliable courier partners, delivery delays can occasionally occur due to weather, public holidays, operational issues, security conditions, or other circumstances beyond our control.

If your order has not arrived within the expected delivery period, please contact us so that we can assist you in checking the shipment status.

Damaged Packages

If your parcel appears damaged at the time of delivery, please contact us as soon as possible. Where possible, take clear photographs or videos of the package and its condition before opening it.

This information may be required to help us investigate the issue with the courier company.

Contact Us

If you have any questions regarding your order or delivery, please contact us:

Jama Cloth Market
Email: jamaclothmarket@hotmail.com
Address: Muhammad Ali Jinnah Rd, Karachi, 74000, Pakistan

We are happy to assist you with your shipping-related queries.